Manage and streamline operations across multiple locations, sales channels, and employees to improve efficiency.

SmartAccount PAM

One Platform. Total Control of Your Business.

SmartAccount is GI's player account management platform. As your PAM provider, it gives you full control over your players, affiliates and retail shops, with real-time reporting and risk built in. Every player. Every brand. Every shop. One back office.

Your single point of access to your business's success.

Digital illustration of a player account management dashboard with user profiles, charts, statistics, and account tools
BUILT FOR ANY REGULATION

A PAM That Already Speaks Your Rules.

 SmartAccount was developed to meet Italian, Colombian and Maltese regulations, and it adapts to any regulation you operate under. The compliance groundwork that slows other launches is already done, so you go live faster and file with confidence. It is the system that profiles and manages your customers automatically, classifying them into groups by shared behaviour and characteristics, so every player gets a service tuned to who they are. The platform gets you compliant. The control keeps you profitable.

Digital illustration of a smart player account interface displayed on a large monitor with user records and account data
Colorful digital illustration of a player account management platform with user profiles, analytics dashboards, and connected interfaces
MANY BRANDS, ONE SYSTEM

Run Every Brand and Territory
From One Place.

Create and manage multiple brands or territories from a single back office, each with its own privileges, products and layouts. Grow from one brand to a portfolio without ever leaving the platform.
One login. Every brand. Every territory. Full control

KEY FEATURES

Everything It Takes to
Run the Operation

Profile them. Reward them. Verify them. Report on them.

Brands & Territories Management

Create and manage multiple brands or territories, each with different privileges, products and layouts.

Bonus Icon

Advanced Smart Bonus Engine

Build bonus campaigns for every brand on every vertical, with up to 10 different bonus types to keep players engaged.

Magenta line icon of a smartphone or device with a notification bubble, bell, and alert marks

Push, SMS & Email Notifications

Trigger relevant messages from real player activity and behavior, and deliver them by web, email or SMS.

Magenta line icon of an analytics dashboard with a line chart, pie chart, bar chart, and data list.

Advanced Reporting System

Build and customize your own reports in a few clicks with a dynamic, real-time reporting engine.

Magenta line icon representing a back-office system, with connected symbols for a user location, settings, code, and data management.

Players Segmentation Engine

Classify customers into groups by similar behaviour, characteristics and performance, then serve each group precisely.

Magenta line icon of a verified user identification card with a person profile and check mark

KYC & Documents Management

Keep every customer document in one place with automatic verification. No more paperwork scattered everywhere.

NOTIFICATIONS THAT BRING THEM BACK

Reach the Right Player
At the Right Moment.

Send targeted notifications based on what players actually do. Reach every player who has gone quiet for a set number of days, or everyone who won above a certain amount, and deliver it the way they will see it. Choose from a wide range of activity-based triggers, then choose web, email or SMS for each one.

Pick the trigger. Pick the channel. Send.

Digital illustration of a notification management interface displayed on a laptop and smartphone with alerts and account messages
Digital illustration of a betting and casino reporting dashboard with charts, account data, and mobile and desktop interfaces
SMARTBI, YOUR BUSINESS IN REAL TIME

The Numbers in the Moment You Need Them.

SmartBI gives you a set of pre-defined reports for a full, real-time overview of your business, and lets you build your own from scratch. Save any report you create as a template and reuse it any time. The full picture, the moment you need it, without waiting on anyone.
Open a report. Build a report. Save it forever.

RISK ON YOUR TERMS

Manage the Risk. Maximise the Profit.

As many templates as you want. A factor for every player.

Get the highest level of flexibility on risk. Create as many risk templates as you need and assign a risk factor to every customer based on their profile, so the players who deserve freedom get it and the ones who need watching are watched.
FREQUENTLY ASKED QUESTIONS

The Answers Operators Ask For.

What is a PAM in iGaming?
A PAM, or player account management platform, is the core system that manages player accounts, bonuses, KYC, segmentation, payments and reporting across an operator's brands. SmartAccount is GI's PAM, the single point of control over players, affiliates and retail shops. 
SmartAccount was developed to meet worldwide regulations and adapts to any regulation you operate under, so the compliance groundwork is already in place before you launch. 
Yes. You create and run multiple brands or territories from one back office, each with its own privileges, products and layouts, and grow from a single brand to a full portfolio without leaving the platform. 
Yes. KYC and Documents Management keeps every customer document in one place with automatic verification, alongside a Players Segmentation Engine and configurable risk templates. 
Yes. The Advanced Smart Bonus Engine builds campaigns per brand and vertical with up to 10 bonus types, and the notification engine triggers web, email, and SMS messages from real player activity.